There was time, not so long ago, when all insurance companies/intermediaries visited clients. This type of service is vanishing as Insurers have turned to call centres and computers. This is the age of impersonal advice but it doesn't have to be like that. Our clients are more like friends and we are always pleased to visit them.

At Bausor Hall we are proud of our reputation for delivering an exceptional service and superb value for money on insurance products. Whether you run an established company, or are just starting out, we'll work with you to understand your business – and to identify your specific requirements. Our experienced team will use its extensive expertise to offer solutions that meet your needs today – and that have the flexibility to develop as your requirements change.

As a small caring firm with a long track record, we understand the importance of looking after every client – this is vindicated as most of our new business comes from recommendations. Above all, we work hard to maintain the high standards you expect from a professional firm, complying with the stringent controls of all regulatory codes of practice.

We're not dinosaurs and are fully conversant with all the latest industry and technical developments – but there isn't such a thing as a `one policy fits all`, especially for commercial clients.

These days clauses or warranties can be put in the small print in policies which restrict cover and many clients cannot comply with these or even know they exist. We negotiate to get them amended to suit client's individual needs. This is where our expertise and awareness of the sector and the kind of products available comes in.

So while the rise of the call centre may be the big insurance business way of doing things, Bausor Hall Associates plan to continue working in the way that has already brought more than three decades of sustained success.